Last updated: July 2026. This document is a template drafted for the Warmenna marketing site and must be reviewed by a qualified solicitor before launch.
1. Agreement and eligibility
These Terms of Service ("Terms") form a binding agreement between you (the "Customer", "you") and Huup Ltd ("Warmenna", "we", "us"), a company registered in England and Wales. By creating an account or using Warmenna (the "Services") you accept these Terms and our Privacy Policy. You may use the Services only if you are at least 18 and authorised to bind the business you represent.
2. The service
Warmenna is an AI receptionist that receives and answers customer messages and takes bookings and orders on your behalf across WhatsApp, Instagram, Telegram, email and a website chat and booking widget. You configure how the receptionist behaves; we provide the software that connects your channels, generates replies and records bookings.
3. Accounts
You must provide accurate registration details, keep your credentials confidential, and enable multi-factor authentication where we offer it. You are responsible for all activity under your account and must notify us promptly of any unauthorised use.
4. Your responsibilities
Because Warmenna sends messages to your customers on your behalf, you are responsible for the lawfulness of those communications. In particular you agree to:
- Comply with the terms and policies of each channel you connect, including the WhatsApp Business Messaging Policy and Meta's platform and Instagram policies.
- Obtain any consent or opt-in required to message your customers under applicable law, including the UK GDPR and PECR, and to honour opt-outs.
- Ensure your content, offers, bookings and orders are lawful and accurate, and that you have the right to process the customer data you route through Warmenna.
5. Acceptable use
You agree not to use the Services to send spam or unlawful, infringing, harmful or deceptive content; to harass any person; to transmit malware; to reverse-engineer the Services; or to circumvent rate limits, security controls or channel policies. We may suspend or terminate access where we reasonably believe these obligations have been breached.
6. AI-generated replies
The receptionist's replies are generated automatically by artificial intelligence and may be inaccurate, incomplete or inappropriate for a given situation. Warmenna does not guarantee that any reply, quote, booking or order confirmation is correct. You are responsible for reviewing and supervising the messages sent on your behalf and for any commitments made to your customers. We recommend human review for sensitive, high-value or legally significant conversations.
7. Fees, billing and refunds
The Services are provided on a subscription basis and billed in advance through Stripe. Subscriptions renew automatically unless cancelled before the renewal date. Where you use Warmenna to collect deposits or payments from your own customers, those funds and any related obligations are between you and your customer; we facilitate processing only. Except where required by law, fees are non-refundable once a billing period has started; cancelling before the next renewal prevents further charges. Fees are exclusive of VAT, which we add where required.
8. Availability and no warranty
We will provide the Services with reasonable skill and care. Except for that express commitment, the Services are provided "as is" and "as available" without warranty of any kind, whether express or implied. We do not warrant that the Services or any AI output will be uninterrupted, error-free or fit for your particular purpose, and we are not responsible for third-party channels, changes to their APIs, or their suspension of your accounts.
9. Limitation of liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Subject to that, and to the maximum extent permitted by law, neither party is liable for any indirect or consequential loss, or for loss of profits, revenue, goodwill or data; and each party's total aggregate liability arising out of or in connection with these Terms is capped at the fees you paid to Warmenna in the 12 months before the event giving rise to the claim.
10. Term and termination
You may cancel at any time from your billing settings, effective at the end of the current billing period. We may suspend or terminate for material breach or where required by law. On termination your right to use the Services ends, and we will delete or return the end-customer data we hold on your behalf in line with our Privacy Policy and any Data Processing Agreement. Provisions that by their nature should survive termination — including confidentiality, liability and intellectual property — will survive.
11. Governing law and contact
These Terms are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. Questions about these Terms can be sent to [email protected].